Support
Help with Primitive Pass — the web vault, Chrome extension and Android app. For Primitive Pages, use the same Primitive account and email below.
CONTACT
Email: hello@primitiveai.com.au
PRIMITIVE AI LABS PTY LIMITED (ABN 86 701 195 708), East Perth WA, Australia.
Safety: Never send us your passwords, Recovery Key or vault contents.
FAQ
I forgot my master password
Primitive AI cannot reset it. Use your Recovery Key if you saved one. Without it, vault contents cannot be decrypted.
How do I lock the vault / sign out?
Use Lock or Sign out in the web vault or app. Extension: lock from the toolbar popup.
Why does the extension ask for site access?
Only when you enable a site so Pass can save, match or fill credentials or passkeys on that site.
Clipboard cleared after copy?
By design. Pass clears a copied vault secret after a short time if it is still on the clipboard, so it does not overwrite something you copied afterwards.
Delete my account or data
See Delete your account.