Delete your Primitive data or account
This page explains how to delete your Primitive account and what happens to Pass (and Pages) data. You can read it signed out. There is no signed-out deletion API. Deletion is permanent for active server records; backup copies expire as described below.
Option A — Android (in-app)
In the Primitive Pass Android app: Settings → Delete account. Type DELETE and enter your password.
We do not claim an iOS in-app path until it ships.
Option B — Web (signed in)
- Sign in to your Primitive account.
- Open https://accounts.primitiveai.com.au/account/delete.
- Confirm with your account password. When two-step sign-in is on, also enter the current authenticator code. Recovery codes alone do not confirm deletion.
- Type the confirmation phrase for the option you chose.
That page can delete your Pages data (DELETE PAGES), your Pass vault only (DELETE VAULT), or your whole Primitive account (DELETE ACCOUNT). Vault-only deletion leaves your account and your Pages files. Whole-account deletion removes Pages data, the Pass vault and the account after each app confirms.
The Pass web vault also has Settings → Advanced → Delete vault. The button reads “Delete vault forever” and asks you to type DELETE and your vault password. That control deletes the account record and the Pass vault on our servers. It does not run the Pages deletion used by the accounts page, and it does not offer a vault-only option. Use the accounts Delete page when you need Pages data removed, or when you want to delete only the vault and keep the account.
Option C — Email (signed out)
If you cannot sign in or cannot use the app: email hello@primitiveai.com.au from the address on the account. Include the account email, what you want deleted, and why you cannot use in-app or web deletion. We may need to verify your identity before anything is removed. There is no unauthenticated deletion API.
WHAT IS DELETED (WHOLE-ACCOUNT DELETION)
When whole-account deletion succeeds on the accounts Delete page:
- Email address and account record
- Authentication / session state
- Pass encrypted vault records and sync history on our servers
- Sharing / agent grants tied to the account
- Pages files for that account (same Primitive account), once Pages confirms
- Local Android offline vault state for that account after in-app delete
WHAT IS NOT AUTOMATICALLY DELETED
- User-made encrypted export files on the user’s own devices or drives
- Copies in system backups until those backups are deleted (normally 35 to 36 days after each backup is made for Pass). Pages backup retention is described in the Pages privacy policy.
- A deletion tombstone / proof record that holds a hash or random account ID and timestamps — not your email or vault contents
PRIVACY
Full detail: Pass privacy policy §8–9 · Pages privacy · Account privacy